Product Description
Leads Digital Grievance Redressal Platform is a centralized system designed to manage, track, and resolve customer or employee complaints efficiently. It automates the entire grievance lifecycle—from submission and categorization to escalation and resolution—ensuring transparency and accountability. The platform provides real-time analytics, automated notifications, and status tracking to enhance responsiveness and trust between organizations and stakeholders.
Features
- Multi-channel complaint submission (web, mobile, email)
- Automated ticket generation and tracking
- Role-based access and workflow customization
- Real-time status updates and alerts
- Integrated analytics and performance dashboards
- SLA management and escalation control
- Feedback and closure verification
Tech Stacks
The platform is built using Node.js and React for a responsive user interface, supported by MongoDB for flexible data management. APIs enable integration with HR, CRM, and ERP systems. AWS cloud hosting ensures reliability and scalability, while secure authentication protocols like JWT maintain data privacy and user protection.
Industrial Orientation
This system serves government bodies, educational institutions, corporates, healthcare, and public service organizations that handle large volumes of grievances. It standardizes complaint management, improves transparency, and strengthens stakeholder relationships by promoting timely and accountable redressal.
USP of Our Product
Unlike generic ticketing tools, our platform focuses on structured grievance workflows with built-in escalation logic, performance tracking, and customizable dashboards. It blends automation with human oversight to ensure faster resolution and higher satisfaction rates, making it ideal for both internal and public-facing complaint systems.
Contact Details
Leads Digital
Kolkata, India
📧 Contact@theleadsdigital.com
🌐 www.theleadsdigital.com
📞 +91-8240245144