Product Description
Leads Digital Maintenance & Ticketing System is a unified platform that helps businesses manage maintenance tasks, track service requests, and streamline issue resolution in real time. It allows teams to log tickets, assign work orders, and monitor progress through an interactive dashboard. With automated alerts and data-driven reporting, organizations can improve operational efficiency, reduce downtime, and enhance customer satisfaction through faster and more transparent maintenance workflows.
Features
- Real-time ticket creation and tracking
- Automated task assignment and escalation
- Customizable service categories and priorities
- Role-based access control
- Analytics and performance reports
- Email/SMS notifications
- Multi-channel support and API integration
Tech Stacks
Frontend: React.js, HTML5, CSS3
Backend: Node.js, Express.js
Database: MongoDB, MySQL
APIs: RESTful API architecture
Hosting: AWS / Google Cloud
Automation: Cron Jobs, Webhooks
Security: JWT Authentication, SSL Encryption
Industrial Orientation
This system caters to industries that rely on consistent service and maintenance operations, including manufacturing, real estate, IT services, retail, and logistics. It is designed to fit both internal facility management and customer-facing support models, ensuring smooth communication between teams, technicians, and clients while maintaining compliance and service quality standards.
USP of Our Product
Our Maintenance & Ticketing System stands out for its real-time automation, smart analytics, and seamless integration with existing ERP or CRM tools. It enables predictive maintenance through data insights, reduces manual work, and enhances transparency across departments. The platform is fully customizable to suit different industries, ensuring quick deployment and scalability for growing business needs.
Contact Details
Leads Digital
Kolkata, India
📧 Contact@theleadsdigital.com
🌐 www.theleadsdigital.com
📞 +91-8240245144