Product Description
Leads Digital Ticketing & Helpdesk Platform is a unified customer support system designed to streamline issue tracking, automate workflows, and enhance service efficiency. It helps businesses manage customer requests, internal queries, and IT support tickets through a single, intuitive dashboard. With smart automation and real-time analytics, teams can resolve issues faster, improve response times, and deliver consistent service experiences across multiple communication channels.
Features
- Centralized ticket management system
- Multi-channel support (email, chat, web, call)
- Automated ticket routing and escalation
- Real-time performance analytics and reports
- Custom SLAs and priority handling
- Knowledge base and FAQ integration
- Role-based access and security controls
Tech Stacks
The platform is built using React.js and Node.js for a responsive and scalable interface. It uses MongoDB for data management, AWS for cloud hosting, and RESTful APIs for seamless integration. Additional tools include WebSocket for real-time updates and Power BI for data visualization and analytics.
Industrial Orientation
This platform is ideal for IT service providers, e-commerce businesses, educational institutions, healthcare organizations, and enterprises seeking efficient customer or employee support systems. It enhances internal collaboration, reduces response times, and ensures better accountability across departments.
USP of Our Product
Leads Digital Ticketing & Helpdesk Platform stands out for its flexibility, automation-driven design, and real-time insights. Unlike conventional systems, it adapts to diverse business models, integrates easily with CRM and ERP systems, and scales effortlessly as operations grow. Its user-friendly interface ensures faster onboarding and minimal training.
Contact Details
Leads Digital
Kolkata, India
📧 Contact@theleadsdigital.com
🌐 www.theleadsdigital.com
📞 +91-8240245144