Product Description
Leads Digital Customer Self-Service Portal is a centralized digital platform that allows customers to access information, manage their accounts, and resolve issues independently. It enhances customer experience by reducing support dependency through intuitive tools like FAQs, live chat, ticket tracking, and knowledge bases. Designed for efficiency and scalability, it empowers users to find instant solutions while helping businesses improve satisfaction, reduce operational costs, and streamline communication channels.
Features
- Secure customer login and profile management
- Real-time ticket creation and tracking
- Integrated knowledge base and FAQs
- Live chat and chatbot assistance
- Multi-language support
- Personalized dashboard with analytics
- Notification and update alerts
- Mobile-friendly responsive design
Tech Stacks
Built with Angular or React for frontend, Node.js and Express for backend, and MongoDB or MySQL for data management. The system integrates with RESTful APIs, cloud-based hosting (AWS/Azure), and security protocols like OAuth 2.0 and SSL. Optional AI chatbots and analytics tools enhance automation and reporting.
Industrial Orientation
Ideal for industries with high customer engagement needs such as telecommunications, banking, e-commerce, healthcare, education, and utilities. The portal helps organizations deliver consistent, 24/7 self-service experiences while maintaining compliance and data integrity across sectors.
USP of Our Product
Leads Digital’s portal stands out for its customizable, modular design that adapts to any business model. It integrates automation and AI-driven support to minimize human intervention while improving service accuracy. Its intuitive interface ensures seamless navigation, reducing resolution time and increasing customer loyalty.
Contact Details
Leads Digital
Kolkata, India
📧 Contact@theleadsdigital.com
🌐 www.theleadsdigital.com
📞 +91-8240245144