Product Description
Leads Digital Guest CRM & Feedback System is a unified platform designed to help businesses manage guest interactions, collect feedback, and build long-term relationships. It automates data collection, monitors guest satisfaction, and provides actionable insights to improve service quality. The system integrates CRM tools with real-time analytics, enabling businesses to understand customer behavior, enhance engagement, and increase loyalty through personalized communication and efficient feedback management.
Features
- Centralized guest database with detailed profiles
- Automated feedback collection via SMS, email, or QR codes
- Real-time sentiment analysis and reporting
- Loyalty tracking and personalized offers
- Complaint management and resolution tracking
- Multi-branch data integration for enterprise use
- Customizable dashboard and reports
Tech Stacks
Developed using React.js for a responsive front end, Node.js and Express.js for scalable backend services, and MongoDB for dynamic data management. APIs enable seamless integration with POS, booking, and ERP systems. Hosted on AWS for secure and reliable cloud performance, with advanced analytics powered by Python and Power BI for actionable business insights.
Industrial Orientation
Tailored for hospitality, retail, healthcare, and service industries where customer satisfaction drives success. Ideal for hotels, restaurants, spas, clinics, and event venues seeking to manage guest relationships effectively and enhance feedback-based decision-making. The system adapts easily to both single-location and multi-outlet operations, supporting businesses aiming to deliver exceptional customer experiences.
USP of Our Product
Unlike generic CRMs, Leads Digital Guest CRM & Feedback System combines guest management, engagement, and analytics in one smart interface. It provides real-time feedback insights, customizable workflows, and loyalty tracking that directly improve service delivery. The system’s flexibility, automation, and integration capability make it a powerful tool for improving guest satisfaction and driving repeat business.
Contact Details
Leads Digital
Kolkata, India
📧 Contact@theleadsdigital.com
🌐 www.theleadsdigital.com
📞 +91-8240245144